INDUSTRY: PUBLIC SECTOR
Timely processing of financial support applications from people facing income shortages due to the effects produced by the COVID-19 pandemic
On March 18th, 2020, the Government of Romania issued a Government Emergency Ordinance instating unemployment benefits to support the citizens whose jobs and income have been affected by the state of emergency caused by the COVID-19 crisis. The National Agency for Payments and Social Inspection (ANPIS) is managing the claims process for six categories of beneficiaries that are eligible for financial support. ANPIS had to carry out this urgent activity without additional staff, through its entire network of 41 county branches. During the first ten days of each month, impacted citizens were able to file their requests and the needed paperwork on an online portal (aici.gov.ro). ANPIS employees had to verify every application, create a database, and send it to another department for due payments. In the first half of May, ANPIS has received 110,000 requests for financial support across Romania.
Hundreds of thousands of welfare applications filed in Romania as a result of the coronavirus pandemic-imposed lockdown
Solution
UiPath has volunteered pro bono technical support and software robots to ANPIS for an unattended automation solution. In May, 38 county branches had the support of a software robot which performed the first processing for four out of the six categories of beneficiaries. The robot verified the accuracy of the application – an intelligent PDF document – extracting the correct data into a database and creating individual folders with the accompanying documents (with name and surname of each applicant). In case the application was incorrect, the robot also notified the applicants and requested additional documents